Return & Refund Policy
Effective Date: 9 August 2026
At The Spare World, we aim to provide accurate products and reliable service to our customers. Please review this Return & Refund Policy before placing an order.
1. Eligibility for Return
A return or replacement may be considered in cases such as:
Product received damaged
Incorrect product supplied
Product received materially different from the ordered product
Manufacturing defect, where applicable
Other issues approved by The Spare World
Returns are subject to verification and approval.
2. Reporting a Problem
Customers should contact us as soon as possible after receiving the product if there is any issue.
Please provide:
Order number
Customer name
Product details
Description of the issue
Clear photographs or videos showing the issue
Packaging photographs, where relevant
This information helps us assess the claim.
3. Product Condition
For an approved return, the product should generally be:
Unused
In its original condition
Properly packed
Accompanied by the original invoice or order details
Complete with applicable accessories or components
Products that have been installed, modified, damaged through improper handling or used contrary to applicable instructions may not qualify for return.
4. Incorrect Product or Part
Vacuum pump spare parts require correct model and specification matching.
If a wrong product is ordered because incorrect or incomplete pump information was provided by the customer, the return or replacement may be subject to review and applicable shipping or handling charges.
Customers are encouraged to confirm the pump model and part number before placing an order.
5. Damaged Products
If a product appears damaged at the time of delivery, customers should document the condition of the package and product and contact us promptly.
The claim will be reviewed based on the information and evidence provided.
6. Non-Returnable Products
Certain products may not be eligible for return due to their nature, customisation, special procurement or installation/use.
This may include:
Special-order products
Custom or modified components
Used or installed parts
Products damaged after delivery due to customer handling
Products without required original packaging
Products specifically identified as non-returnable before purchase
7. Refund Process
Once an approved return is received and inspected, we will determine whether a replacement, credit or refund is applicable.
Where a refund is approved, the amount and method of refund will depend on the original payment method and applicable transaction conditions.
8. Refund Timing
Approved refunds are generally initiated after the returned product has been received and inspected.
The time taken for the amount to reflect in the customer’s account may depend on the payment provider or banking institution.
9. Shipping Charges
Shipping charges may be non-refundable unless the return is due to an error attributable to The Spare World or another situation where a refund of shipping charges is approved.
Return shipping arrangements will be communicated to the customer where applicable.
10. Exchange / Replacement
Where appropriate and subject to availability, an eligible product may be replaced with the correct or approved replacement product instead of issuing a refund.
11. Order Cancellation
Cancellation requests should be made before the order is processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the request may be handled under the applicable return procedure.
12. Approval
Submission of a return request does not automatically guarantee approval.
Each request is reviewed according to product condition, order details and the circumstances of the claim.
13. Contact Us
For return or refund-related assistance:
The Spare World
Email: prince@thespareworld.in
Email: info@thespareworld.in
Phone: +91 85-108-108-39 | +91 92-109-108-39
Please include your order number and relevant product details when contacting us.